POPIA Compliance — for your board

A one-page summary to bring to your trustees or committee before approving this spend. Print or save as PDF.

Monthly cost from
R899/month
Scales with your estate's size. Billed to the estate, not to an individual trustee. 14-day free trial first.

Why this matters

Every HOA, body corporate, and residential estate that holds resident, visitor, or staff personal information is legally required to comply with the Protection of Personal Information Act 4 of 2013 (POPIA). Non-compliance carries real exposure: the Information Regulator can impose administrative fines of up to R10 million on the scheme as the responsible party, and non-compliance with an enforcement notice is a criminal offence. The Information Officer — usually the chairperson — carries the statutory compliance duties under s.55. Most estates have never had a structured assessment of where they actually stand.

What the estate gets

What the board is actually approving

A monthly subscription, not a once-off purchase — this is a recurring line on the estate's budget and should be approved as one. The entry tier (Comply) starts at R899 a month for the smallest estates and rises with the number of units, so a 30-home estate pays considerably less than a 500-home one. Your estate's exact price is shown before anything is paid.

Compliance is not a one-off exercise: obligations recur, the register has to stay current, and the assessment needs re-running as the estate changes. That is why this replaced the previous once-off assessment fee — the assessment is now included and re-runnable rather than something the estate buys again each time. The subscription can be cancelled at any time, and a 14-day free trial runs first, so the board can see the platform against its own estate before committing any money.

Board approval checklist

Confirm a recurring monthly cost is within the trustees' or committee's existing spending authority, or needs a formal board resolution — recurring spend often has a lower threshold than once-off spend
Confirm the estate's unit count, since that sets the price band — and check the exact monthly figure shown at signup rather than the "from" price
Agree which budget line it comes from, and note it as a standing item for the next budget cycle
Confirm who will complete the ~45–60 minute assessment on the estate's behalf (typically the chairperson, IO, or managing agent)
Confirm payment method and that the invoice should reflect the estate's name for the scheme's own records
Note the 14-day trial start date, so the board knows when the first charge would fall

This summary is provided as guidance to help your board evaluate this spend and does not constitute legal advice. Consult a qualified attorney for legal guidance specific to your estate's situation.